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Customer Satisfaction Training, Customer Retention Training Marketing strategy training, Sales training Business Presentation training, Values training
Management TalkBooks By Avinash Narula
Management Talk
80/20 rule training, Report writing skills training
Innovative management concepts

Management Guru Avinash Narula is a prolific writer on management. He has written the following books:
Customer math
 CUSTOMER MATH

Learn Customer Mathematics. Once you have understood customer mathematics, you will never dare to make the customer unhappy.


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Unhappy books
 UNHAPPY CUSTOMER STOCK EXCHANGE

Learn about the invisible Unhappy Customer Stock Exchange and how trading at this exchange can be disastrous for your business.


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Customer iceberg
 CUSTOMER ICEBERGS

Learn how Customer Icebergs are formed and how they cause massive damage to your business.


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Advertising strategy
 IMPLEMENTING ADVERTISING STRATEGY

Learn how to create creative and cost effective marketing collaterals.


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80-20 rule book
 80/20 RULE OF COMMUNICATING YOUR IDEAS EFFECTIVELY

Understand the 80/20 rule of making effective presentations and convincing writing.


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Forthcoming Books
Management Guru is also in the process of writing two more books on the subject of customer satisfaction and retention with the following titles:
Customer math and economics
 WHAT THEY DON'T TEACH YOU IN BUSINESS SCHOOLS?
CUSTOMER MATHEMATICS AND ECONOMICS
(To be released in June 2010)

Business schools do not teach students the mathematics, finance, accounting and economics related to the customer. This book on Customer satisfaction and customer retention will attempt to do so.


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Crm books
 TAKING THE BUZZ OUT OF CRM
(To be released in Dec 2009)

Management Guru writes his books in a storytelling style with extensive use of examples. Inspired by the interesting writing style of Reis and Trout, authors of Positioning and Marketing Warfare, Mr. Narula has written his books in the simplest possible language. Unlike other management books, the above books do not propose complex models and diagrams. From start to finish, the emphasis is on lucidity and clarity.


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So what are you waiting for? Just order the books.
Avinash Narula, Customer Mathematics, Customer Man, Motivational speaker
Management trainer, Avinash Narula, Customer Mathematician, Motivational speaker

Communication Book, Presentation Book
Avinash Narula
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Institutionalize customer retention
in your organisation
Management posters, Customer Satisfaction Posters, Training aids
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the way we do
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Management TalkHighly interactive and engaging delivery
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Management TalkSome of the programs are based on
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