Communication Skills
         (Emphasis on presentation and writing reports)

Background
Effective communication is vital to corporate survival and success. Effective communications is one of the most basic skills that all employees of an organization, including managers and top management need for not only achieving corporate goals but also for personal development and advancement. Without effective communication skills, an employee will not be able convince his seniors of his ideas, a manager will not be able to articulate objectives in clear terms and a leader will not be able to motivate and influence his team to achieve corporate goals

Capability to communicate effectively is a personal skill and in an emerging competitive environment it is a very desirable trait to possess. Communication skills can be acquired through learning and practice. All executives at all levels should enlarge their personalities by improving their oral, written and presentation skills.

a) Components of communication
(b) Some Key concepts of communication

• 6 "C" of Communications
• "S" Word - Story
• Theme / Title
• Executive Summary
• Understanding the target audience

Some Key concepts of communications

• Outlining
• Structure
• Features & Benefits
• Listening Skills
• Options & Recommendations

(a) Writing Reports

Other specific issues/ideas in making reports effective (How to improve readability? How to represent supporting data effectively? Understanding the audience, layouting & formatting, drafting, end notes/footnotes etc.)
(b) Making Presentations Format
Other specific issues/ideas in making presentations effective (How to use visual aids effectively? Understanding the audience, Formatting & preparing slides / transparencies etc)

Participants to identify from their own experience the do's and don't of making verbal and non-verbal communication (including presentation, reports) effective. The participants will give this information from their experience as a "receiver of a verbal and non-verbal communication." This session is considered to be very important because the participants will learn from their peers what are the do's and don'ts of making their communication effective. This session will also reinforce what is also being discussed in the training program.

(a) Barriers to effective communications
(b) Constructive Feedback - Giving and receiving feedback
(c) Problem Solving and Communications

(a) Presentations by participants

a) Presentation by participants

Activity
Every participant will prepare an outline of their presentation and also make a presentation in front of the group.

Format
The contents will have an appropriate mix of theory and practical applications with more emphasis on the later. In order to make the program more interesting, we may incorporate short case studies from Avinash Narula's experience in the industry to emphasize key learning outcomes. Wherever appropriate, we will incorporate role plays, games and case study. The training program will be highly interactive, that is, participants will be involved in discussion. The Trainer will use examples from his own 25 years of experience in industry.