Attractive multi-color posters in English printed on 170 GSM paper and based on the concept presented in the book "Customer Math" by Avinash Narula.
11 x 17 inches posters are available in offset printing. All other sizes are available in digital printing
Can also be made available in sizes of your choice in digital printing at additional charge .
Can also be made available in different Indian and foreign languages at additional charge.
Size
Quantity
India
International
Add to Cart
Code
11 x 17
inches
Set of 12
Rs.
425/-
$33
CM101
Triple
Poster set
Set
of 21
Rs.
650/-
$40
CM107
Shipping & handling charges extra.
Poster
: 91%=82%
Text
: If a
customer has a major
complaint, 91% of
such Customers will
not buy from the
company again. If
the complaint is
resolved quickly,
82% of them will
return. It pays
to resolve complaints
quickly.
Poster
: 10%=47%
Text
: To
achieve a 10%
increase in sales
over last year's,
a company has
to actually increase
sales by 47%.This
is because on
an average, a
company loses
25% of its Customers
annually. It's
wise to make efforts
to retain Customers.
Poster : 5%=50%
Text : On average companies can increase profit by 50% by reducing Customer defection rate by just 5%. Its pays to keep Customers satisfied.
Poster : 1=23
Text
: One complaining Customer represents 23 silent ones who quietly give business to your competitors. Every single complaint should be treated as an opportunity to improve the quality of your products and services.
Poster : 1=5
Text : The cost of getting a new Customer is five times the cost of retaining an old one. So don't lose even single customer.
Poster : 91%=18%
Text :Quick complaint resolution drops Customer defection rate from 91% to 18%. It is essential that all complaints are dealt with efficiently.
Poster : 1=12
Text : Research shows one dissatisfied Customer will talk negatively about you to 12 potential ones, leading to loss in sales. It pays to keep Customers satisfied.
Poster : 1=infinity
Text
: The value of one Customer is infinite. This includes sales to him in his lifetime as well as to Customers he generates for you through word of mouth. So remember, your most precious asset is your customer.
Poster : 1=3
Text : Research shows that a satisfied customer recommends you to an average of three prospective customers. So, keep your customers satisfied.
Poster : 1=10,000
Text
: Every dissatisfied customer will turn away atleast 12 perspective customers. With Internet, this number could go up as high as 10,000.
Warning: customers are perishable
Text : Ignore your customers and they will perish. On an average, companies lose 25% of their customers annually. So, nurture your customers for a blooming business.
Poster : Iceberg
Text : Hidden Cost of Customer Dissatisfaction
Dissatisfied customers on an average tell 12 others not to do business with you resulting in loss of sales.
It costs 5 times more to get a new customer than to keep an old one.
Majority of dissatisfied customers do not even bother to complain. They just give their business to your competitors resulting in loss of sales and profits.
To achieve a 10% increase in sales over last year, a company has to increase sales by 47%. This is because on an average a company loses 25% of its customers annually.
The above costs are hidden as they are neither tracked by anyone nor are they reflected in any financial statements of a company.
Customer Math Posters
Motivational
Speaker
