online management training programs india, online management training courses, management training programs online Management Talk
Management TalkHomeManagement Talk About Avinash NarulaManagement TalkAbout BooksManagement TalkContactManagement TalkQuery
marketing management training services, india marketing management training provideronsite trainingManagement TalkManagement Talkcustomer retention online trainingManagement TalkManagement Talk80/20 rule seminarsManagement TalkManagement Talkmotivational seminars
Management Talktraining / reminder aidsManagement TalkManagement TalkpostersManagement TalkManagement Talkgifts & accessoriesManagement TalkManagement Talkindian management case studiesManagement TalkManagement Talkmanagement blogManagement TalkManagement TalkPressManagement TalkManagement Talkmotivational speakerManagement TalkManagement Talkread management articlesManagement TalkManagement Talkbooks
india online management training courses, online management training programs, online management training india online management training courses india, management training programs online, india online management training management training programs india, india management training courses online, management training programs
Management TalkCustomer Retention
Management TalkBlended Online Management Training
Management Talkbased on innovative concept of
Management TalkCustomer Math (Individual learning & Organisational learning)
 Management Talk Management Talk

Management TalkProgramManagement TalkManagement TalkContestManagement TalkManagement TalkEnrollment Fee


We, at Management Talk, believe that high levels of customer retention and satisfaction cannot be achieved just by individual learning. Organisational learning is a must. To achieve and maintain organisational learning on an on-going basis, a training program should :
  • Be capable of being delivered simultaneously to all the employees of an organisation located at different locations all over the world.
  • New employees should be able to enroll in the program as soon as they join the organization
As such, based on Avinash Narula's innovative concept of Customer Math, Management Talk offers a simple blended online training program on customer retention through which you can achieve and maintain organizational learning.

Management TalkThe Program

1.  Participants will be given the following two books written by
Management TalkAvinash Narula:
  1. Customer Math
  2. Unhappy Customer Stock Exchange
Participants in India will receive hard copies of the book. Participants located outside India will have the cost effective option of downloading the books at their end from our website.
Management Talk
2.  Participants will also have access to a series of articles and Customer
Management TalkIceberg Bulletins on our website.
Management Talk
3.  Participants will have to pass an open book and time bound online test.

The test is designed to ensure that the participants :
  1. Have understood the concept.
  2. Have read the books.
  3. Can apply the concept.
Online test will have a combination of different types of questions including case studies. The test has to be completed within a stipulated time. Management Talk with its Blended Online Training Program brings Continuing Management Education to your office and home. Certificates of Completion will be awarded upon successful completion of the program to the participating individual.
Management Talk

Management TalkFor Organizational Learning

Apart from the above, you can enhance organizational learning by using the following:

1 .  Customer Math accessories
      as follows:

POSTERS

Customer Math Posters
A set of 12 coloured posters with innovative mathematical Customer Math formulae are available to display in your facility. The posters can be displayed at your branch offices as well as at other locations.

You can display all of the 12 different posters at various locations at your facilities, or
Every month you can display different posters. In this way, you can display a different poster every month at your facility so that each employee is continuously reminded of the importance of customer retention over a period of one year.

Pursue Customer Happiness posters
A set of 4 coloured posters with the above theme are also available. They can be used in the same manner as the Customer Math posters.

CUSTOMER MATH COFFEE / TEA MUGS

Attractive coffee/tea mugs with Customer Math formula imprinted on them in 11 different designs are available. These can be given to employees so that they are constantly reminded of the importance of customer. If the company provides tea/coffee to employees, the same could be provided in tea cups with Customer Math formulas.

PEN/PENCIL STANDS

Attractive pen/pencil stands with Customer Math formulae imprinted on them in 11 different designs are available. These can be given to your employees so that they are constantly reminded of the importance of customer.

PENS

Attractive pens imprinted with all the Customer Math formulae are available and can be given to employees to use.

OFFICE STATIONARY

Office stationary such as files, note pads etc can be developed with Customer Math formulae.

BADGES

Available in 11 different designs with different Customer Math formula. One day of every month, employees can be asked to wear badges with one formula.

MANAGEMENT TALK TABLOID

In each issue, this tabloid will discuss about the various management concepts in simple language. Since we believe that the primary objective of the organization should be to pursue customer happiness, one of the topics that will be addressed in every issue will be the importance of the customer not only for the growth and profitability of the organization but also for the employee's career.

PIN-UP POSTERS

Small pin-up posters (Customer Math & Pursue Customer Happiness) can also be made available. The same can be given to every employee along with the salary slip every month for 12 months. They can pin them up in their work area.
Management Talk
2 .  Training
Onsite face-to-face short training/seminars (1/2 - 1 day) on the subject are also available. These training programs / seminars are highly interactive. These seminars and training programs use the experiences of the trainer as well as the participants to internalise the concept in the minds of the participants.
Management Talk
3.  Customer Math Contest.
 Various elements of the contest are as follows:
  • Announcement of the contest. The Contest can be based on appropriate theme. We can suggest various alternative themes.
  • Team members will be urged to participate in the contest. In order to participate in the contest, the team members will have to write a 1-2 page write-up in their own words on "What the formula on the pin-up poster means to him/her and the organization?" Participants will be encouraged to use examples from their work experience at the company and at other companies as well as their personal experiences as a customer. They will also be encouraged to state what specific action, if any, they can take to make sure that the meaning and intent of the formula is translated into benefits for themselves as well as the company. In order to do this effectively, they will have to read the book which will assist in reinforcing the concept as well as in internalizing the concept.
  • The best 5-10 write-ups every month will get a prize. At the end of the year, three of these winners will get a grand prize. The above will hopefully motivate the team members to talk about the formula and its meaning which would assist in internalizing the concept.
  • The write-up of the winners will be circulated by email to all the team members. We believe that reading what their peers have to say about the importance of the customer will have a tremendous impact on the thinking of the people.
  • Badges with Customer Math formulas will be given to all the team members which they will be asked to wear everyday for a month. Every month, they will get a new pin-up poster and a badge.
  • Each month, the relevant BIG poster (which has the same formula as the pin-up poster will be put on the notice board and various other locations in the facility including offices of managers.
  • Depending on the budget, various other Customer Math Accessories (details available on this site) can be used to reinforce the concept and the ideas.

Management TalkEnrollment Fee

Management Talk
Management Talk
Domestic (India)
International
Management Talk
Individual
Rs. 850/-
$67 (With hard copy of the books delivered to the participants)
$44 (With download of books participants)
Management Talk
Companies/
Entrepreneurial Businesses
To be determined after discussion
To be determined after discussion
Management Talk

Management Talk
Management Talk
{short description of image}
Avinash Narula
{short description of image}
Management TalkMotivational Speaker
Management TalkCustomer Mathematician
Management TalkManagement Professor
Management TalkManagement Trainer
Management TalkEntrepreneur
Management TalkAuthor

Management Talk
Institutionalize customer retention
in your organisation
Management Talk
Click Here to know more about this innovative concept
Management Talk

Benifits of
Management Talkblended online training
Management TalkAllows your team members to learn at
Management Talktheir own pace, time and convenience
Management Talkresulting in time and cost saving.
Management Talk
Management TalkAllows not only individual learning but
Management Talkalso organizational learning.
Management Talk
Management TalkBlended Online learning allows
Management Talkthousands of employees located
Management Talkall over the world to be trained
Management Talksimultaneously in a similar
Management Talkmanner on the same management
Management Talkconcept so that they speak the same
Management Talklanguage. Full benefit of training on
Management Talkcertain concepts like customer retention
Management Talkcannot be realised without organizational
Management Talklearning.
Management Talk
Management TalkCost effective with minimum logistical
Management Talkhassles.
Management Talk
Management TalkExtensive use of real-world experiences
Management Talkand examples to which the participants
Management Talkcan relate to.
Management Talk
Management TalkAllows every new employee to enroll as
Management Talksoon as he joins the organisation to
Management Talkmaintain organisational learning.
the way we do
blended online training
Management TalkBook-based program
Management Talk
Management TalkIntegrates all the benefits of traditional
Management Talkclassroom training with the benefits of
Management Talktoday's technology.
Management Talk











Merx Equity Marketing & Advertising Pvt. Ltd.







Merx Equity Marketing & Advertising Pvt. Ltd.
Management Talk
Management TalkManagement Training Services
Management Talkonsite trainingManagement Talk::Management Talkcustomer retention online trainingManagement Talk::Management Talkseminars
Management TalkManagement Talkmotivational seminarsManagement Talk::Management Talkmotivational speakerManagement Talk::Management Talkkeynote speaker

Management Talk
Management TalkTraining / Reminder Aids
Management Talkmanagement booksManagement Talk::Management TalkpostersManagement Talk::Management Talkgifts & accessories
Management Talk Management Talkindian management case studiesManagement Talk::Management Talkmanagement blogManagement Talk::Management Talkread management articles

HOME   |   ABOUT AVINASH NARULA   |   ABOUT BOOKS   |   CONTACT   |   QUERY
Management Talk Management Talk
Copyright © Merx Equity Marketing and Advertising Private Ltd. All Rights Reserved
Powered By , Indian Business Hub