| Workshop on Crown The Customer (Creating Customer Delight)
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| Programme Topic |
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Crown The Customer |
| Programme Detail |
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Timing: 10.00 AM to 5.00 PM
Overview
It is often heard that customer is the king. But do we really believe this? Do we serve the customer as if
he really is a king? Do we create a feeling of royalty in the minds of our customers? Do we want them
coming back for more? CROWN THE CUSTOMER is the answer. This workshop is aimed at creating a service
which will help in enabling you to retain your clients and customers for long.
Who should attend?
* Customer service managers
* Relationship Managers
* Business Development Managers
* Sales Managers
* Client Serving Managers
* Individuals/Professionals dealing with customers over the phone, mail and face to face
The key objectives
* Assess present levels of customer delight
* Mapping customer expectations
* Comprehend the key principles of creating customer delight
* Busting customer satisfaction myths
* Listing customer behaviour in various situations
* Responding to these behaviours in a manner that makes the customer delighted
* Dealing with tough situations
* Make a personal action plan for improving skills that lead to customer delight
Methodology
The programme is based on Interactive learning driven by participants’ pace.Pedagogy includes games, debates and role plays.
Registration Fee
Registration fee is Rs. 8,273/- per participant. Kindly register by sending an email to us at mitat@ifa.ind.in with name of the participant, company, contact details and courier the cheques drawn in favour of "Kaizer"
payable at Mumbai.
We look forward to a long and fruitful association with your esteemed organization.
IFA reserves the right to postpone any program due to insufficient number of enrolments. |
| Faculty |
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Information Not Available |
| About Faculty |
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| Duration of Programme |
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One Day Programme |
| Venue |
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The Club,
Andheri |
| Date |
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On 23-Apr-2010 |
| Organisation |
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IFA- International Finishing Academy |
| About Organisation |
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Kaizer Training Academy is India's Leading Talent Transformation Academy specializing in High end individual and corporate training.
Kaizer Training Academy is popularly known as Kaizer.
Kaizer promoters carryo with them over 21 years of experience in delivering customized training programs to large corporates. Kaizer training includes a list of :
* Soft Skills
* Communication Skills
* Management Skills
* Process Training
* Product Training
* Behavioral Skills Training
Kaizer has pioneered in Train the Trainer Programme, having trained over 3000 trainers working with India's leading MNCs over 7 years.
IFA
IFA a Kaizer initiative is promoted to create a wealth for our nation by providing individuals with the right blend of knowledge, grooming, international business etiquette and mannerisms, sensitizing them to their social awareness with an emphasis on responsibility and leadership skills, grooming them into successful global leaders of the future.
Our course curriculum is multicultural, ensuring we make our current and future generations competent, confident and creative human beings, groomed to be successful individuals in today's globalised and extremely competitive contemporary environment. |
| Contact |
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IFA- International Finishing Academy
806, Fairlink Center,
A-Wing, Behind Monginis Cake Factory,
Off. Andheri Link Road,
Mumbai - 400058.
Mobile: + 91 9820060241 |
| Contact Organiser |
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