Objective
To explain to the audience the importance of positive attitude.

Content
To be effective, a manager not only needs to have a positive attitude but also needs to have the ability to generate positive attitude amongst his subordinates so that they are motivated to perform to the best of their ability. For internal and external customer satisfaction to take place, employees have to have a positive attitude towards the company, work, colleagues, customers and above all oneself. The areas that will be addressed are as follows:

(i) Importance of positive attitude
(ii) Building a positive attitude
(iii) Motivating yourself and others everyday

Format
The training program will be highly interactive, that is, participants will be involved in discussion. The Trainer will use examples from his own experience as a business executive and entrepreneur to illustrate and strengthen understanding of the subject.