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Management Talk Customer Retention Online Training, Advertising training
Management Talk Time Management
Management TalkDURATION:1 Day

Objective

(a) To assist participants understand the importance of using time effectively as "Time is money" as well as "Time is a source of competitive advantage."
(b) To assist participants understand the nature and characteristics of time so that they can utilize that knowledge to effectively manage their time.
(c) To assist participants to understand why time is wasted in an organization and how to eliminate the causes of time wastage.
(d) To assist participants to establish their own time management system or to improve upon their existing time management system after taking into consideration the concepts and ideas discussed in the program.

Content

SESSION 1
Introduction
(a) Importance of time
  (i) Technology is making us think in terms of nano-seconds.
  (ii) Nature of changes taking place in the business world. Change has become a way of life in the corporate world. Also, the change is taking place at a very fast pace, in fact, at an exponential rate. As such, time is now being considered as a source of competitive advantage.

(b) Some general causes of time wastage in an organization and suggestions how to avoid them.
  (I) Lack of professionalism - A major cause of time wastage?
Lack of professionalism is what leads to most of the conflicts, delays in decision making and time wastage in an organization. But what is "professionalism?" Most people have misconception of what professionalism is. Our definition of professionalism is that "all decisions should be made in the best interest of the organization even if it hurts an individual's personal interests." Our definition suggests that teamwork would be "automatic" resulting in saving of time for everybody. Apart from being motivational, discussion on this topic will generate an awareness among the participants that all decisions and actions should be taken in the best interest of the company which is critical for the success of any organization.

  (II) "Reminders" - How they waste time?
According to the experience of our Director, Avinash Narula, "reminders" are the major time wasters in an organization. "Reminders" also waste the time of an individual irrespective of whether he is receiving a reminder or sending a reminder. As such, in our "Time Management" training programs we talk with examples about how "reminders" waste everybody's time and how tremendous amount of time can be saved just by eliminating and / or reducing the need for sending and receiving reminders.

SESSION 2

(a) Contaminating time - Another major source of time wastage We contaminate time when we are not able to stay focused in the moment, or when we are trying to do one thing, but are thinking about another. If our time is contaminated, we don't get the full benefit of either work (peak productivity) or play (total relaxation). This happens to most of us all too often. The participants will determine how much time they contaminate as well as how to reclaim over 30 hours a month, that is, through decontamination of time.

(b) Characteristics of time Monochronic and polychronic time. How to use understanding of these concepts to manage your time effectively.

SESSION 3

(a) The Traditional Time Management System Plan, Prioritize, Schedule and Follow Your plan

SESSION 4

(b) Creating Your Own Time Management System Why traditional time management methods don't work for some of us? The key to choosing a time management system lies in learning what kind of thinker one is and choosing a system that works with, rather than against one's personal strengths. Various methods and tips (To-do list, joy breaks, saying "no," compounding time) will be discussed which can be incorporated in the participant's time management system to make it more effective.

Format
The contents will have an appropriate mix of theory and practice with more emphasis on the later. The training program will be highly interactive, that is, participants will be involved in discussion. The Trainer will use examples from his own experience as a business executive and entrepreneur to illustrate and strengthen understanding of the subject.



Avinash Narula, Customer Mathematics, Customer Man, Motivational speaker
Management trainer, Avinash Narula, Customer Mathematician, Motivational speaker

Communication Book, Presentation Book
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Institutionalize customer retention
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Customer Retention Posters, Leadership posters, Teamwork Posters
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Customer satisfaction, Report writing Skills
Management TalkInvolve participants in discussion
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Management TalkMake duration of program as short
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Management TalkSimplify management concepts
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Management TalkAppropriate mix of practice and theory
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Management TalkExtensive use of real-world experiences
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