Objective
To convince participants to keep their customers happy and that dissatisfying customers can very costly.

Content
Most of us not fully aware as to what dissatisfied customers can do to our careers and business prospects. Dissatisfied customers can cause serious damage to our bottom line in a number of ways and most of the time we do not even get to know about it. Avinash Narula will explain with examples the damage that dissatisfied customers can cause to you and your business.

Format
The training program will be highly interactive, that is, participants will be involved in discussion. The Trainer will use examples from his own experience as a business executive and entrepreneur to illustrate and strengthen understanding of the subject.